MADAD Helpline Portal for NRI's: How to Use It


The Ministry of External Affairs in India has come up with an online helpline portal, MADAD (Monitoring and Autonomous Disbursal of Assistance and Data) for Non-Resident Indians (NRIs) living abroad. This portal has been put in place to provide assistance to the Indian diaspora and ensure that their grievances are addressed promptly. To make sure that NRIs can enjoy a smooth experience while using the MADAD helpline portal, this blog post will outline how to use it and the various features offered. We will also highlight some of the key benefits of using this platform so that you can get the most out of it. 

Steps to Use the Portal

The MADAD portal is a one-stop shop for all NRIs looking to avail of various services from the Indian government. The portal provides a hassle-free and convenient way to access government services and is available 24/7.

Here are the steps to use the MADAD portal:

  1. Go to the website:
  2. Register on the portal by creating an account using your email address.
  3. Once you have registered, log in to your account using your username and password.
  4. On the homepage, you will see a list of services offered by the portal. Select the service you wish to avail of.
  5.  Fill in the required details and submit your application online.
  6. You can track the status of your application by logging into your account and going to the ‘My Applications section.

What are the types of complaints?

The MADAD Helpline Portal for NRIs provides a way for Non-Resident Indians (NRIs) to register and track the status of their complaints. The portal also allows users to submit new complaints, view FAQs, and contact customer care.

There are two types of complaints that can be filed through the MADAD Helpline Portal: service requests and grievances.

  • Service requests are complaints about the quality of service provided by Indian missions abroad. This can include problems with passport services, visas, consular services, or other issues.
  • Grievances are complaints about harassment, mistreatment, or any other issue that an NRI may have experienced while in India. These can be submitted by anyone who has been affected by the issue, including family members or friends of the victim.

If you are a student

If you are a student, you can use the MADAD Helpline Portal to get help with your studies. The portal provides a range of resources that can help you with your studies, including information on how to find scholarships and financial aid, how to get into college, and how to study abroad. You can also find information on how to make the most of your time at university, including advice on choosing your courses, finding a job after graduation, and staying safe while studying abroad.

Overview of the benefits MADA Helpline Portal for NRIs

The benefits of logging into the MADAD helpline portal for NRIs are many, with some of the key ones listed here:

  • The helpline portal allows you to track your grievances and complaints, so you know exactly where they are in the redressal process. This helps you stay informed about the progress, and you can also follow up with the concerned government departments if the status remains “open” for too long.
  • The portal also allows you to make complaints and feedback easily, without having to visit the embassy or consulate.
  • \You can also use the MADAD helpline portal to track the progress of your application for OCI (Overseas Citizen of India) and other services related to Indian citizenship.
  • You can also use the helpline portal to connect with the Ministry of External Affairs and other government departments, making the communication process more streamlined.

How to Track Complaint Status

We discussed how to manage complaints and track the status of the complaints. The MADAD helpline portal for NRIs allows you to do just that with ease. 

To track the status of your complaint: 

  1. You need to head to the complaints tab on the online helpline portal. There, you will see a list of all your complaints, along with the status and date of the last action taken by you or by the concerned department. 
  2. You can also filter the complaints based on their status to track them more easily. For example, you can filter the complaints based on their status – “open”, “rejected”, “referred”, “closed”, etc. This will help you keep track of all your complaints and know the progress, along with the next action that you need to take.

How to Contact the Ministry of External Affairs

If you have any questions or feedback for the Ministry of External Affairs or Indian government departments: 

  1. You can use the helpline portal to get in touch – This can be a great way to connect with the helpline team and ask questions, or also to get suggestions for how you can solve your problems. 
  2. You can use the contact us option from the helpline portal to send your message to the concerned department – There is a drop-down menu where you can select the department that you want to get in touch with. 
  3. You can also use the “Show other contacts” option to get in touch with a helpline contact that is not listed. 
  4. You can then type your query and send it to the helpline team – You can expect a reply soon, as the helpline team is active and responsive.

Other Useful Resources for NRIs

The MADAD helpline portal for NRIs provides useful resources, such as links to PDF versions of various forms related to Indian citizenship, travel, and other issues. 

  • There are also web links to important government websites, such as the Divi website, where you can track your passport application status.
  • There is also information about the Indian consulate in your country, along with links to various social media pages, such as the Indian Embassy Facebook page. Apart from these, there are also FAQs that you can refer to when in doubt, and a glossary of terms. 
  • There are also sections for “Visas and Passports”, “Indian Missions”, and “Indian Communities Abroad”, which contain useful and relevant information.

Keys to Remember

If you are an Indian national living abroad and need assistance, the MADAD Helpline Portal is a great resource. Here are some key points to remember when using the portal:

  • The MADAD Helpline Portal is available 24/7 in English and Hindi.
  • You can submit a request for assistance through the portal or by calling the MADAD Helpline at +91-11-23342334.
  • When submitting a request through the portal, be sure to include as much information as possible, such as your full name, contact information, and details about your situation.
  • If you are calling the helpline, be prepared to give the operator your name and contact information so they can follow up with you.
  • The MADAD Helpline is staffed by trained professionals who can provide you with information and support. They will also connect you with resources in your area if necessary.

How it helps Indians abroad and their families in India

The NRIMadad Helpline Portal is a great resource for those living abroad and their families back in India. It offers NRIs a wide range of services, including:

  • Assistance with visa applications 
  • Help with banking and financial services 
  • Information about healthcare and insurance 
  • Guidance on legal matters 
  • Support with educational and job-related queries 
  • Assistance with tax and other government-related issues 

The portal also provides access to a range of online tools and services, such as: 

  •  A resource library with useful information 
  • A web-based chat service with a helpline
  • An interactive forum to connect with other NRIs 
  • An online complaint management system
  • An online payment gateway 

The NRIMadad Helpline Portal is a great way to stay connected to your family and get the help you need while you are abroad. The portal is easy to use and provides an array of services to make life easier for NRIs. 

As you can see, the MADAD helpline portal for NRIs is a useful tool that you must use to stay informed about your grievances and complaints and track their progress. The portal is accessible online, so you can access it from anywhere and at any time. You can also use it to get in touch with the Ministry of External Affairs and other government departments, which can make the process more streamlined. Overall, the MADAD helpline portal for NRIs makes communication with the government more convenient, and you will be able to enjoy a smoother experience.